Reviews of Austin Air LLC
5(Based on 48 rated reviews)
23-Jul-2024
Product or service reviewed: Serviced upstairs ac system
Thank you Nick for your professional courtesy and for explaining the work you performed. The thermostat had to be addressed along with connection to the EIM board. Several other maintenance issues were performed and I will call on Austin Air again.
Jennifer Jernigan
Charleston, SC
22-Jul-2024
Product or service reviewed: Electrical short
Nick was courteous, personable and an excellent representative of Austin Air. He diagnosed the cause of the short, completed the repair, and made sure the entire system was operating properly.
18-Jul-2024
Product or service reviewed: Regular maintenance
Steven was very personable and professional, did excellent work, and patiently explained everything he did.
17-Jul-2024
Product or service reviewed: Honeywell damper
Nick was great, he solved the cooling problem with motorized damper stuck shut. He took extra time to show me how to manually open damper if this happens again.
15-Jul-2024
Product or service reviewed: HVAC Problem
Nick quickly diagnosed the humidity problem with my HVAC equipment. Excellent work and good communications too
Mark Angelino
Mount Pleasant, SC
15-Jul-2024
Product or service reviewed: Hvac check
Technician was nice, respectful, and timely with my six month routine cleaning. No complaints with work performed.
12-Jul-2024
Product or service reviewed: Heat Exchanger service call
I can highly recommend Austin Air. They installed a split mini unit in my sunroom 2 years ago and did an excellent job at a reasonable price. More recently a tenant of mine called this week to advise that he wasnt getting any cold air from the AA unit. I called Austin and they got me on the schedule for the next day. Shortly after the call, Ron a tech called and said he was going to try to come that day. He in fact arrived by noon and had the AC up and running by 1:30pm. He was professional, good communicator, friendly and did a great job at a reasonable price.
John Woltz
Mt. Pleasant SC
10-Jul-2024
Product or service reviewed: Service call
Today was the first time I used Austin Air and Nick was totally impressive. He verified what another company had done last year and I knew it. I will continue to use Austin because they are trustworthy and reliable!Thank you Nick
Barbara Feldman
Mount Pleasant
09-Jul-2024
Product or service reviewed: A/ C maiteance
We had our HVAC maintenance completed today by Jacob. He was very professional, friendly and thorough. First time using Austin Air and we will definitely continue using this company.
James barcelo
Mount Pleasant
08-Jul-2024
Product or service reviewed: Maintenance
Austin Air is consistently professional, intelligent and responsive!
05-Jul-2024
Product or service reviewed: Air Conditioning
So prompt, so nice! Nick explained everything to me so well. He even chased my puppy out the door! We have used them for many yearsa quality company!
01-Jul-2024
Jacob was prompt, personable, professional, very knowledgeable . This was our first service with Austin Air and we could not be more pleased.
28-Jun-2024
Product or service reviewed: HVAC issue
TJ (technician) was on-time and explained our options for repair.
Joe Sykes
Johns Island, sC
26-Jun-2024
Product or service reviewed: Service
Friendly people, prompt service, and reasonable prices. We had an urgent service call this month with a medically fragile person at our house. Nick resolved the issue quickly (lizard shorted out the capacitor) and restored our service.
Bob Ringwald
Mt Pleasant, SC
26-Jun-2024
Product or service reviewed: Service
As always Austin Airs Team is Top Notch across all service experience from scheduling to execution! Jacob was Professional and Personalable at 100 + %. !!!
Suzanne P
Mount Pleasant,SC
19-Jun-2024
Product or service reviewed: Annual service agreement
Technician: Tj (tech) Nicole and Sherry ( office)
Appointment was easy to set, office informed on Technician show time. Technician was professional presentable and informed me on his inspection process & result. In general it was a very positive service call .
13-Jun-2024
Product or service reviewed: HVAC check up
This service call went great. TJ was early, but respectfully waiting unit the schedule appointment time so as not to disturb my tenants. I've used Austin Air for years on my rental properties and my own home and I never call anyone else.
11-Jun-2024
My technician, Damien, did an excellent job of repairing my HVAC issue. He was very knowledgeable, courteous, and explained how he analyzed my issues and what he did to address fixing the problem. I was very satisfied with the outcome.
05-Jun-2024
Product or service reviewed: AC service
The quality of the work which Austin Air offers never fails to disappoint. Steve, our technician, was courteous, informative, thoughtful and very knowledgeable. His work exceeded my expectations and he always took the time to explain everything he was doing. On the next service call, I will request him. Austin Air is a Grade A firm and I am grateful to have them in our corner.
Mark Fitzpatrick
Mount Pleasant
04-Jun-2024
Product or service reviewed: Office staff
Technician: Cindy, Sherry and Nicole
Office staff is amazing
Cindy Ackerman
Mount Pleasant SC
26-May-2024
Product or service reviewed: Various
We have now used Austin Air on three different homes, dating back to 2015. Kevin and his crew (especially Ronnie) have always been prompt, courteous, knowledgeable and efficient. I routinely recommend them to friends and neighbors looking for first class HVAC services. I would not consider using anyone else.
Michael L Koon
Mount Pleasant
21-May-2024
Product or service reviewed: Annual Maintenance
Technician: Nick, Steven, David and Damien
I have been working with Austin Air for years on both a professional-business and personal level. Everyone I have worked with has been fantastic and knowledgeable. They present themselves well and speak to me with respect. Great company. Great employees. I would recommend them any day.
Catherine Smith
Mount Pleasant, SC
16-May-2024
Product or service reviewed: AC Repair
Great service and professional care
03-May-2024
Product or service reviewed: Annual Maintenance
I was greatly suprised and appreciative at the excellent and complete maintenance work done at our home. The technician, Steven, was friendly and gave us frequent communication to our family about what he was doing. It was indeed a complete evaluation and clean up of my 8 year old system He was here for about two hours with his work. Ouir family has never had this type of complete evaluation in our 40 years in South Carolina. Austin Air is an ubeatable service company.
Steven Taylor
Mount Pleasant, SC
03-May-2024
Product or service reviewed: Check up
Fantastic Tech! Very friendly and knowledgable!
03-May-2024
Product or service reviewed: Annual Maintenance
The service technicians from Austin Air are always professional and personable. We appreciate their work maintaining our HVAC systems.
Cathy OBrien
Mount Pleasant SC
01-May-2024
Product or service reviewed: PM on our unit you installed a year ago
Steven did our PM today. He was kind and professional. He made sure I was aware of everything he was doing and even taught me a few things about the mini split in my office. Im a very happy customer!
Jennifer Deer
Mt. Pleasant, SC
01-May-2024
Product or service reviewed: Cleaning, new condensor fan
Steven did a good job with the work and in informing us about what was being done.
29-Apr-2024
Product or service reviewed: Checking A/Cunit
Nick was very patient and informative in explaining the problems of my unit and my options to fix them. I highly recommend Austin Air LLC and Nick. Thank you!!
Jany Columbo
Mt. Pleasant, SC
25-Apr-2024
Product or service reviewed: Bi-Annual Service
Steven serviced both our air conditioners and as typical, did a fantastic job. Arrived on time, was very professional, honest and provided us options to resolve our problem. No high pressure sales tactics, just an honest assessment. I highly recommend Austin Air to anyone.
23-Apr-2024
Product or service reviewed: regular maintenance
Steven did a great job servicing the main unit, split unit and dehumidifier. He also installed surge protection. Five stars!
Louis M Boyd
MOUNT PLEASANT, SC
19-Apr-2024
Product or service reviewed: Biannual HVAC Service
Austin Air always gives outstanding service and I highly recommend getting on their service plan for your HVAC systems.
Kendra Boozer
Mt. Pleasant SC
17-Apr-2024
Product or service reviewed: Drained AC line
Nick came out and was super friendly and efficient in dining out what made our upstairs AC unit stop working. Luckily he fixed it the same day and we were cool again for bedtime!
16-Apr-2024
Product or service reviewed: 6 month check on unit and filter replacement
Excellent service as usual from Austin Air. No more worries about Technicians that are not knowledgeable. Steve took the time to explain the procedure and exactly what he would be doing. We are very satisfied with the service since we switched to this company.
Patricia Affuso
Mount Pleasant, SC
11-Apr-2024
Product or service reviewed: System cleaning and check
I can't say enough good things about this company! Very thorough, explains everything in detail that was being done or needed to be done. Repaired our unit a year ago after another company would not touch it and recommended a whole new unit. Best prices and best customer service, hands down!!
12-Mar-2024
Product or service reviewed: Service call and regular maintenance
Caleb M did a wonderful job troubleshooting our HVAC and gave us a thorough explanation of the issue as well as a refresher course on our unit. He answered all questions was very professional and helped us connect our unit to the wi-fi and phone app. He went above and beyond!! Excellent service!! Thank you!!
23-Dec-2023
Product or service reviewed: maintenance
We have used Austin Air for awhile now, and are impressed by their professionalism and attention to detail. Yesterday, our system was serviced by Caleb Martinelli, and he was very thorough and figured out one issue our system had, and fixed it. This is the second time he's been to our house, and he remembered specifics on what had been done before. Nice job.
Jim Anderson
Isle of Palms, SC
22-Nov-2023
Product or service reviewed: Maintenance Call
We used Austin Air for a routine maintenance call on Tuesday. We hadn't had our units checked since we moved into our house in 2020 so we took advantage of the coupon we got in the mail. Nick D was our tech and he did a wonderful job. He check out everything and put my mind at ease that everything was running properly and that we had no issues (and he didn't try to up sell me on things that we didn't need). Will definitely use them again!
28-Sep-2023
Product or service reviewed: Hvac service
Excellent service provided by Caleb. He did a thorough semi-annual Hvac check up. Very professional and knowledgeable. He checked everything carefully and didnt rush the job. Excellent!
Ken Baroody
Mt Pleasant SC
15-Jul-2019
Product or service reviewed: service
Great timely service! Thanks Ronnie
l. preston jervey
Sullivans Island
26-Sep-2018
Product or service reviewed: A/C
Kevin is amazing! He answered on a Sunday, tried to fix the issue over the phone and when that didn't work he was at my house within 30min. But it doesn't stop there, he loaned us 2 window units to use for the next couple nights while the a/c part was ordered and verified warranty coverage.
Amanda Berndt
Mt. Pleasant SC
09-Mar-2018
Product or service reviewed: Service on heat pump
Kevin Austin did a great job getting our heat pump serviced and also had to troubleshoot our Nest and ended up getting us a new replacement. We had a time restraint for the service and he came right over and did the repairs. Great job and reasonable prices. We will always call Kevin for service.
Alyn Johnson
Mount Pleasant, SC
08-Aug-2016
Product or service reviewed: HVAC Unit
Kevin Austin provided great service on my house unit. He was professional, timely and provided needed equipment maintenance information.
I highly recommend using his service and will use him in the future.
Pat Mescus
Mount Pleasant, SC
22-Aug-2015
Product or service reviewed: Replaced air conditioning unit
I would highly recommend Kevin and his staff to anyone in need of a new air conditioner or repair! He was easily accessible, on time, and worked diligently to make sure we had air conditioner when our air conditioner suddenly died in the middle of summer. Kevin was extremely professional, knowledgeable and did a great job! I would recommend him to anyone and plan on using him again in the future.
Jason and Jen
Mount Pleasant, SC
08-May-2015
Product or service reviewed: Replaced bad condenser
Cannot praise him & the job he did highly enough to do it justice. He arrived on time, and impressed me with his thoroughness and professionalism. Would gladly and confidently recommend his company to family, friends & neighbors. In fact, I already have! It's all too uncommon to find companies in the service community you can feel good about! Very grateful to have found his company!
Grace Young
Charleston, SC
I can't say enough about Kevin and our experience with him. We needed two new hvac units at our home and had shopped and priced several companies before meeting Mr. Austin. After our initial meeting we knew the choice was clear. From the very beginning Kevin was honest, reliable and knowledgeable. He got the job done quickly, efficiently and with integrity. The job site was also always kept very clean. His knowledge of the business and his work ethic will surely carry this company to the top. My wife enjoyed the extra time he took giving advice on proper cooling and heating, how to use and maintain the equipment to ensure the best results, and as a bonus, due to his installation, we are saving MORE THAN HALF on our electric bills!!!! Kevin is a consummate professional and the only person we will be calling or referring in the future.
Two Thumbs Up and a Big Thank You to Kevin Austin w/ Austin Heating and Air. I had been having trouble keeping my dental office cool in the Charleston summer months. Kevin evaluated my HVAC systems and made some adjustments that completely fixed the problem. He is extremely knowledgeable, consistently fair and always delivers results.
I was so impressed by Kevin's skill that I had him take a look at my house as well. After a THROUGH inspection, we discover that my attic unit was improperly installed and causing a moisture problem through out the house. Kevin recommended a solution and fixed the problem immediately.
I would highly recommend Austin Heating and Cooling to anyone I know. It's always a pleasure to work with a true professional!
The first and last name I think of when it comes to HVAC is Kevin Austin and Austin Air. I have been using Austin Air for my personal residence and those of my clients for several years. Kevin and Austin Air are the most professional, competent, and knowledgeable heating and air conditioning company I have used in my 7+ years as a real estate professional in the Charleston area. I cannot say enough good things about Austin Air!!!
